HELP & FAQ
How Can We Help You Today?
Quick answers about heat pumps, refrigeration, and ventilation for our Horowhenua and Manawatū customers.
Common Questions
How far do you travel for jobs?
We travel from the Kāpiti Coast through to the Manawatū and surrounding areas. If you’re not sure if you’re in our area, just get in touch and we’ll let you know.
Do you offer emergency callouts?
Yes, we provide 24/7 emergency repair services for critical refrigeration and heat pump failures. If your cooler is down, if your milks getting warm in the vat or heating is failing in mid-winter, call us immediately.
Which heat pump brands do you work with?
We install and service all major leading brands, including Mitsubishi Electric, Daikin, and Panasonic. As technicians, we ensure your model is handled to manufacturer standards.
How do your quotes work?
We offer free, no-obligation onsite quotes. We will visit your home or business to assess the space and provide an honest recommendation tailored to your needs.
Do you provide maintenance plans?
Absolutely. We offer annual, quarterly and monthly maintenance plans to ensure efficiency and avoid breakdowns when you need your system most, saving you on long-term costs.
What are your typical response times?
We prioritize urgent breakdowns and aim for same-day service. For non-urgent installs, we usually have a technician available within 5-10 business days.
Knowledge Base
Heat Pumps
Refrigeration
Ventilation
- Correct sizing depends on your room's floor area and window placement.
- Regularly cleaning filters every 3-4 months improves efficiency and air quality.
- Inverter technology allows the pump to adjust speed for consistent temperatures.
- Modern systems offer high SCOP ratings for maximum energy savings in winter.
- Cool room temperatures must be monitored to meet food safety standards.
- Damaged commercial door seals are the leading cause of energy loss in freezers.
- Icing up or unusual noises are emergency signs that require immediate servicing.
- Preventative maintenance checks prevent costly stock loss and system failure.
- Condensation on windows is a sign of poor airflow and high moisture levels.
- HRV and DVS units require routine filter changes to maintain peak performance.
- Fresh air intake systems reduce CO2 levels and stale indoor environment.
- Balanced pressure ventilation is ideal for modern, air-tight new builds.